Top Base Pty Ltd (trading as “Top Base”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website at https://www.topbase.com.au (the “Website”) or engage our services. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”).
Last updated: 1 July 2026.
1. Information We Collect
We may collect personal information that you provide to us directly, including your name, email address, phone number, business details and any information you include when you contact us, request a quote or fill in a form on our Website. We may also collect technical information automatically when you use the Website, such as your IP address, browser type, pages visited and the dates and times of your visits, through cookies and similar technologies.
2. How We Use Your Information
We use the personal information we collect to:
- respond to your enquiries and provide quotes, proposals and our services;
- manage our relationship with you and administer your account or project;
- improve, operate and maintain our Website and services;
- send you information you have requested or that is relevant to the services we provide; and
- meet our legal, regulatory and contractual obligations.
3. Cookies and Analytics
Our Website uses cookies and analytics tools (which may include Google Analytics and Google Tag Manager) to understand how visitors use the Website and to improve your experience. You can set your browser to refuse some or all cookies, or to alert you when websites set or access cookies, though some parts of the Website may not function properly as a result.
4. Disclosure of Your Information
We do not sell your personal information. We may disclose your personal information to trusted third parties who provide services to us (such as hosting, email, payment and analytics providers), to our professional advisers, or where required or authorised by law. Where we disclose information to service providers, we take reasonable steps to ensure they handle your information consistently with the APPs.
5. Overseas Disclosure
Some of the third-party service providers we use may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with the APPs and this Privacy Policy.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Accessing and Correcting Your Information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below. We may need to verify your identity before acting on your request.
8. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us and we will investigate and respond to your complaint. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes take effect once published on this page, so we encourage you to review it periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@topbase.com.au.